Title Software Support Analyst
Title Software Support Analyst
Old Republic National Title Insurance Company, one of the nation's largest title insurers headquartered in downtown Minneapolis, has an excellent opportunity available for an experienced Title Escrow Officer / Closer who possesses a technical background with computer software and equipment.
Summary of Position:
Provide first line centralized help desk technical support to a customer community spread across 120+ offices nationwide for hardware, custom built and off-the-shelf software applications, with emphasis on our Title Production Software (Ramquest).
Requirements:
Respond to inquiries via telephone, email and fax, in a calm, friendly and professional manner with an emphasis on building customer relationships.
Record all inquiries in our call tracking software, following defined escalation procedures as necessary.
Provide reliable and timely support for Windows XP desktops, laptops, and Microsoft Office Products.
Provide support and formal training for our Title Production Software (Ramquest).
- Train new and experienced end users on the usage and changes to the Title Production Software.
- Training will be accomplished over the phone, through the use of Web Conferencing tools or in person at remote locations nationwide.
- Test modifications/enhancements related to the Title Production Software prior to implementing.
Document detailed processes and/or procedures for both internal staff and end users as necessary.
Mentor and encourage personal and professional growth of team members.
Rotating shift work is required for staffing between the hours of 7:00 AM – 7:00 PM
Emergency Rotating Pager Support until 10:00 PM Central Time.
Must be able to travel for business purposes and have a valid driver’s license.
Other duties as assigned by supervisor.
Requirements:
Knowledge/Skills/Experience Required:
Must have 3-5 years of experience in residential/commercial mortgage closing, with at least 2 years as an escrow officer using Title Production Software. Experience with Ramquest Software preferred. Experience must include: Preparation of closing packages with detailed knowledge of HUD’s and Disbursing / Funding.
Experience with the following functions are an advantage: Policy Preparation, Recordings, and Accounting functions (invoicing, posting payments, bank reconciliation, and investments).
Must possess strong organizational skills.
Must have excellent written and verbal communication skills.
General knowledge of all phases of the title insurance business is required.
We offer a competitive salary, and excellent benefit package including health, life and disability insurance; paid time off; and 401k plan. To apply, send resume along with salary requirements to: Human Resources/SS, Old Republic Title, 400 Second Ave. So., Mpls, MN 55401, Fax: , E-mail:
|
|
