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For your reference, we have included the original job posting below.
TECHNICAL SUPPORT SPECIALIST
Job Number:
43671361
Company Name:
Cardiocom
Job Location:
Chanhassen, MN US
Job Category:
Information Technology
TECHNICAL SUPPORT SPECIALIST
As a result of our exciting growth, we have outstanding opportunities for full-time Customer Technical Support Representatives with medical software & electronics experience. We are looking for enthusiastic professionals with world class customer service and advanced technical skills to join the Cardiocom Team! If you thrive in an innovative, dynamic, team oriented environment, Cardiocom can offer you the opportunity for a successful career in the medical device healthcare industry.
As part of the Customer Technical Support Team, you will be responsible for providing first-level, second-level and escalated technical support over the telephone, email and remote desktop connection to our patients and customers who are using our home telemonitoring equipment. We are seeking individuals who pride themselves on delivering a superior customer experience every day. If you enjoy being part of a winning customer service team, then contact Cardiocom today.
Responsibilities:
Troubleshoot software over a remote desktop connection
Provide patients and customers with assistance over the telephone setting up home electronic telehealth devices and resolving technical issues
Follow-up with nurses and patients via telephone and email to ensure their issue is resolved
Accurately document telephone calls and emails in a help desk support software program
Perform after-hours on call support
Requirements:
Requirements:
Commitment to a superior service experience with a positive can-do attitude
5+ years technical support experience preferably with medical software or electronics
Experience in a healthcare / medical device / technical / telephone / cable / electrical / health insurance company preferred
Bachelor’s degree in technical field preferred
Able to multi-task and manage time efficiently
Excellent problem solving skills
Strong computer and written / verbal communication skills
Ability to speak clearly with elderly customers
Flexible with work demands and priorities
Bilingual in English and Spanish a plus
Salary, Benefits and Other:
Salary based on experience
Cardiocom offers a dynamic team environment with a great benefits package that includes medical, dental, vision, 401k, flex spend, life and PTO
Excellent opportunity for growth and advancement
Please send your resume and salary requirements to
