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Federal Reserve Bank of Minneapolis - Minneapolis, MN US
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Our customers want YOUto help them find solutions to their financial needs. If you have the drive and passion for providing a WOW experience to customers in a sales environment, join Wells Fargo Phone BankSM!
A Business Phone Banker spends nearly 100% of his/her time on the phone answering questions for Wells Fargo customers. An excellent Phone Banker will be able to handle 70-120 calls per day while maintaining a high level of customer satisfaction and retention. The working environment is fun and relaxed with a casual dress code but is also demanding and structured, and involves overcoming customers banking concerns which can include some escalated issues.
Business Phone Bankers are expected to SELL business products and services and achieve aggressive sales goals which are measured daily. Our best Business Phone Bankers thrive on customer interaction and never miss an opportunity to enhance the customer s relationship with Wells Fargo by marketing a full range of new products and services. They always handle each customer with a friendly, courteous touch while following strict procedures for handling various types of inquiries.
We provide our Business Phone Bankers with continuous coaching and development which not only enhances their ability to provide exemplary service and product solutions to our customers, but also enhances the Phone Bankers career growth. Our successful bankers demonstrate self motivation, a positive attitude, have the ability to work well on a team and have a solid work history. They also demonstrate strong listening, written and verbal communication skills. They are receptive to coaching and feedback, have the desire to meet/exceed goals and solve problems while working in a fast paced environment.
Our Phone Bankers play a critical role in our customers lives; therefore, predictable and reliable attendance is an essential function of the position.
We offer at $11.86 to $12.89 minimum starting hourly wage plus quarterly incentive bonus pay based on performance. Average quarterly payout around $600-$900
Basic Qualifications: 6 months customer service and sales experience.
Minimum Qualifications: - Proven record of achieving sales goals (Specific sales experience must be listed in resume/work history to be considered) - Demonstrated basic knowledge of PC skills including the ability to navigate computer applications in a Windows environment and have the proven ability to utilize multiple search engines - Must portray a positive and friendly demeanor and strong work ethics - Exhibit strong listening, written and verbal communication skills - Must thrive in a fast paced and highly monitored environment with the strong ability to adapt to change - Demonstrated ability to problem-solve
Must be available to attend a 7 week paid training course bbetween the hours of 8:00 am-4:30 pm Monday - Friday, starting on Monday 3/19/12.
Full-time schedules for the position will be starting at 1:30pm, with 8.5 hour shift, with Sunday off and 1 weekday, split days off.
****All schedules qualify for a partial shift differential of an additional 15% on top of base salary! ***
All schedules would be Monday through Saturday, closed on Sundays.
