Phone Banker 1- Consumer Phone Bank

Phone Banker 1- Consumer Phone Bank

Phone Banker spends nearly 100% of his/her time on the phone answering questions for Wells Fargo customers. An excellent Phone Banker will be able to handle 100-120 calls per day while maintaining a high level of customer satisfaction. The working environment is fun and relaxed with a casual dress code but is also demanding and structured, and involves overcoming customers banking concerns which can include some escalated issues.

Phone Bankers are expected to sell products and services and achieve aggressive sales goals which are measured daily. Our best Phone Bankers thrive on customer interaction and never miss an opportunity to enhance the customer's relationship with Wells Fargo by marketing new products and services. They always handle each customer with a friendly, courteous touch while following strict procedures for handling various types of inquiries.

We provide our Phone Bankers with continuous coaching and development which not only enhances their ability to provide exemplary service and product solutions to our customers, but also enhances the Phone Bankers career growth. Our successful bankers demonstrate self motivation, a positive attitude, have the ability to work well on a team and have a solid work history. They also demonstrate strong listening, written and verbal communication skills. They are receptive to coaching and feedback, have the desire to meet/exceed goals and solve problems while working in a fast paced environment.

Our Phone Bankers play a critical role in our customers lives; therefore, predictable and reliable attendance is an essential function of the position.

We offer at least $11.86 minimum starting hourly wage plus quarterly incentive bonus pay based on sales performance. We offer more for highly qualified applicants.

Basic Qualifications: 6 months customer service and sales experience.

Minimum Qualifications: * Minimum 6 mo. previous sales experience (Specific sales experience must be listed in resume/work history to be considered).
* Demonstrates basic knowledge of PC skills including the ability to navigate computer applications in a Windows environment and have the proven ability to utilize multiple search engines.

* Must be available to attend a paid training course starting on 3/5/12 from 8:00-4:30pm, Monday through Friday for 6 weeks. We have full time and part time shifts available, with all schedules that have start times of 5:30am-7:00am or 3:00pm, 8.5 hour shift Sunday through Saturday, working 1 weekend day.