Manager, Direct Sales Center

Manager, Direct Sales Center

Assurant Health is the brand name for a family of health insurance products focused on providing a variety of affordable plan choices to consumers. The portfolio of health care products includes major medical, supplemental and fixed-benefit plans for individuals, families and small employers. Assurant Health is committed to providing access to convenient health care delivery, easy-to-understand products and value-added services that help customers better manage their health care dollars and get the most out of their coverage-ultimately seeking to protect not only financial security but also the health and well being of its customers. Assurant Health's products are underwritten and issued by John Alden Life Insurance Company, Union Security Life Insurance Company and Time Insurance Company, which has been in business since 1892. Headquartered in Milwaukee, Wis., Assurant Health employs approximately 2,000 employees. More information about Assurant Health can be found on the company's website at . 

Assurant Health is part of Assurant, a premier provider of specialized insurance products and related services in North America and select worldwide markets. The four key businesses -- Assurant Solutions, Assurant Specialty Property, Assurant Health, and Assurant Employee Benefits -- partner with clients who are leaders in their industries and have built leadership positions in a number of specialty insurance market segments in the U.S. and select worldwide markets. Assurant, a Fortune 500 company and a member of the S&P 500, is traded on the New York Stock Exchange under the symbol AIZ. Assurant has approximately $27 billion in assets and $8 billion in annual revenue. Assurant has approximately 14,000 employees worldwide and is headquartered in New York's financial district. . 

Manager, Direct Sales Center ~ Plymouth, MN ~ Bring your strong sales drive, call center management experience and proven leadership to our dynamic environment! 

The Manager, Direct Sales Center oversees sales agents and supervisors in our 100+ growing direct to consumer sales center. In leading this team, you will be responsible to effectively achieve an optimal level of sales performance. We will rely on your management expertise to: 

• Manage the results of the Direct Sales Center operation in relation to the specific sales and service level objectives. 
• Monitor and evaluate all critical call center operational metrics including but not limited to conversion, productivity, placement, and issue to call rates. Proactively identify ways to improve these metrics and corresponding results to continue the maturation of the DSC. 
• You will be responsible for working with DSC management, internal clients, and external clients to effectively implement and manage the ongoing execution of new projects and initiatives to meet and exceed goals and enable scalability and growth for the DSC and Individual Markets. 
• Train, hire, staff, and performance manage the Direct Sales Supervisors. Accountable for the ongoing training and development of all direct reports, with a specific focus on supervisor training. Coordinate and manage the communication and work processes and procedures. 
• Develop the necessary tracking and reporting in order to communicate results.
• Partner with the Operations Manger to improve sales process and performance by identifying issues and solutions that can be addressed through enhanced training, product changes, and/or system adjustments.
• Monitor Agent success against deliverables established by the Agent Bonus plan. Work with key stakeholders to identify and integrate changes to the plan to continue alignment to desired behaviors and results. 
• Drive contact rate improvement through increased focus on call routing and use of auto-dialer.

Required Skills/Experience

• 3 to 5 years of call center and inside sales management experience.
• 1-2 years of experience in a position that involved client management activities.
• Demonstrated specific experience in call center operations, processes and procedures including areas such as quality assurance, attrition management, workforce management, performance management, and training. 
• Excellent oral, written, and presentation skills to effectively communicate operational strategy and corresponding operating procedures to all levels within the DSC and other internal clients. 
• Strong leadership skills to inspire and coach employees to accomplish strategic goals and related tasks.  This includes abilities that correspond to leadership, such as recruiting, selecting, training, motivating employees, managing employee performance, and executing strategic business plans.
• Ability to process complex time sensitive data and information from multiple sources, make decisions based on this data, and to effectively communicate the related required actions across the call center operation. 
• Ability to present a professional image and to encourage subordinates to do the same.
• Ability to participate in developing and communicating the direct sales strategic direction, and to generate enthusiasm and commitment from employees to achieve operating objectives consistent with strategic goals.

Preferred Skills/Experience

• Previous experience with outbound/auto-dialer.

Relocation assistance available! 

We offer comprehensive benefits to full-time and part-time employees including medical, dental, short-term disability, long-term disability and life insurance, 401k with profit sharing, generous paid time off and much more.  

Assurant is an Equal Employment Opportunity employer. All aspects of consideration for a job and employment with the Company are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law. 

To learn more about our current opportunities and to apply online, please visit s 

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