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Come work with great people and be challenged to reach your potential at Ceridian. We depend on highly skilled and enthusiastic achievers like you to provide innovative solutions for thousands of companies and twenty five million employees worldwide. By fostering values that promote freedom, flexibility and creativity we encourage professional growth and offer rewarding career opportunities. Ceridian provides comprehensive benefits, effective your first day of employment. Benefits include medical, dental, vision, 401K with match, paid time off as well as a host of other world class benefits. Innovate, lead, and grow by doing what you love to do at Ceridian.
Ceridian Corporation is a leading business services company that uses reality-based KnowHow to help companies maximize the power of their people, lower their costs and focus on what they do best. Providing a full portfolio of services from human resources, payroll and payment solutions to benefits and health and productivity services, Ceridian helps organizations maximize their human, financial and technology resources.
Job Summary
The Director, Client Operations is a key senior leadership position reporting to the VP, Shared Services Learning and Development. This role requires an experienced, senior, visionary leader to design and develop a new P&L business approach and strategy around the external client training experience. This role will be a strategic partner to the Sales organization for generating new revenue sources and upsell opportunities.
Responsibilities:
* In partnership with the Sales organization, create and implement a client training strategy to aggressively grow revenue opportunities, up sell opportunities, and training order growth
* Develop client training analysis and planning through strategic data tracking and reporting
* Create new paradigms of delivery of client training for increased scalability
* Drive productivity of the client training team and ensure alignment of the team to organizational goals and performance metrics
* Maintain a solid understanding of the marketplace from a client view and a competitive view. Keep abreast of competition and trends that may affect the business.
* Develop and inspire highly motivated and accomplished team with necessary skill set
* Evaluate existing customer training practices and outputs for increased proficiency, productivity, incorporating industry best practices
* Build and lead a best in class client training team
Qualifications:
* Bachelor's degree. Advanced degree preferred
* 7 - 10 years experience in senior role leading a team to deliver superior results, 3-5 of these in a sales environment or a Learning & Development environment
* Proven successful sales and sales management results
* Understanding of the industry
* Innovative, decisive, and possess ability to inspire by creating a sense of mission and attentiveness to delivering results that underscore business strategy
* Strong interpersonal, communication, presentation and leadership skills
* Independent decision maker responsible for execution of business objectives for all areas of responsibility
* Track record of building and leading teams of skilled competent staff - guiding them to excel
* Excellent organization skills and ability to produce results under tight deadlines
* Business Acumen - Knows how businesses work; knowledgeable in current and possible future policies, practices, trends and information affecting his/her business and organization
* Successful change agent who has the ability to transform by bringing change through people and lead through influence
* Exhibit the L&D critical success factors/competencies of: Strategic Business Partnering, Delivering Innovative & Measurable Outputs, Acting as a Change Agent, Engaging with High Integrity, and Displaying Integrated Teamwork Effectiveness
We thank all interested candidates however only those selected for interviews will be contacted.
