CLIENT SUPPORT ASSOCIATE (CLERK)

CLIENT SUPPORT ASSOCIATE (CLERK)

CLIENT SUPPORT ASSOCIATE (CLERK) - ARCA, Inc.

JOB SUMMARY:     

Clerical support functions for client programs related to implementing and maintaining appliance recycling programs.

Program Maintenance

• Support client programs through gathering and summarizing data for reports.


• Proactively monitor program reports and balance manual and system reports.


• Research, resolve and track incentive and rebate check and card issues, returning all external customer inquiries consistently within 24 business hours.


• Perform incentive and rebate check and card re-issues, following extra steps to override standard processes.
  
  
  
  • Submit and activate cards for deliver-to-home incentive program.
  
  
  • Create and update rebate reporting as program requirements evolve.
  
  
  • Utilize problem-solving skills to resolve internal and external customer complaints.
  
  
  • Assemble new and revised program materials for Client Support Coordinator distribution.
  
  
  • Prepare summaries of client program parameters.
  
  
  • Serve as a backup support to Client Support Coordinators.
  
  
  • Assist with client program implementation projects.
  
  
  • Maintain written and verbal communication with internal and external customers.
  
  
  • Uphold a working knowledge of ATO (JAVA and ColdFusion), Helgeson’s Rebate Zone, Citi’s Client Zone, and EnerPath systems.
  
  
  • Possess a general understanding of contractual obligations and client program requirements.
  
  
  • Interact with internal and external customers and display courtesy, teamwork and professionalism.
    
    
    
    • Practice confidentiality of internal and external customer information.
    
    
    • Represent the department positively and proactively, promoting a team environment.
    
    
    • Contribute to the development of future processes and procedures.
    
    
    • Provide daily backup support for the reception desk.
    
    
    • Maintain an attendance record in accordance with company policy, including start and end times, breaks and sick time.
      
      
      
      • Ensure all company policies and procedures are followed.
      
      
      • Participate in department and company meetings.
      
      
      • Perform other duties as assigned.
      
      
      
      
    
    
    
    
  
  
  
  

KNOWLEDGE AND SKILL REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Skills and Experience

• A commitment to high professional ethical standards


• Highly motivated self-starter with excellent prioritization skills and high attention to detail.


• Excellent organizational and problem solving skills.


• Team oriented.


• Ability to work independently.


• Well-developed sense of urgency and follow through.

Preferred Skills:

• Ability to think logically, problem solve and grasp concepts quickly.

Education and Experience

• Some post-high school training preferred


• Minimum three years of experience in a customer support capacity.


• Experience working in an office setting is required.

Language Skills

• Effective and thorough communicator with established verbal, written. with exceptional interpersonal skills


• Comfortable taking and receiving calls from customers and clients.

Reasoning Ability

• Ability to define problems, collect data, establish facts and recognize when and how to escalate customer problems

Computer Skills

• Proficiency in Microsoft Word, Excel, and Outlook.


• Previous experience with databases with strong and accurate data entry skills are required

Screening Requirements:

• Pre-employment drug test, criminal background check

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  The noise level in the work environment is usually quiet.  Work area is an office environment open cubicle.

TO APPLY:

ARCA leads the industry in providing environmentally sound appliance recycling.  We offer competitive wage along with outstanding benefits that include:  Health, dental, life, STD, 401(k), paid vac, sick & holidays. 

To apply, please submit resume and please include salary history or salary requirements by e-mail or fax to:

                                       Appliance Recycling Centers of America, Inc.

Fax:

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