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Leads, develops and manages the registration process for all events in the Minnesota Office portfolio. Coordinates and distributes all athlete items such as t-shirts, race bibs and finisher medals. Submits sanctioning requirements to governing bodies, responds to email inquiries and provides general administrative support to the Office production team. Provides leadership in the fulfillment of our Mission Statement.
Examples of Work Performed
Compiles, maintains, and tracks race registration and information
Maintains race profiles and updates contact information in database
Responds to registration questions and issues and verifies data
Generates ad-hoc reports of participant information as requested
Manages all coupon codes and registration promotions
Coordinates shipment and distribution of participant items such as t-shirts, medals and race bibs
Oversees bib number assignment and packet pick-up process
Trouble shoots all issues on or before race day related to registration
Onsites at packet pick-up/check in/start of all events or oversee appointed staff to handle
Coordinates stuffing of race packets and delivery to race site
Assists with planning special events as needed
Qualifications
Minimum Qualifications
Education:
Four-year college degree in Sports Management, Communications or related field
Experience
Two years experience in Customer Service related field preferred
Event production and management experience preferred but not required
Licenses / Certifications / Registration:
None required
Knowledge, Skills, Abilities and Other Characteristic
Ability to multi-task and learn quickly
Ability to handle and resolve conflicts in a professional, tactful manner
Ability to manage multiple events and timelines simultaneously
Ability to build relationships with staff and outside vendors
Strong organizational and project management skills
Strong communication (verbal and written) and interpersonal skills
Sound business management and developmental skills
Excellent event coordination skills
Ability to operate a personal computer
Proficient in Microsoft Office including Outlook, PowerPoint, Excel and Word
Ability to define problems, collect data, establish facts and draw valid conclusions
Ability to effectively present information to management, public groups and staff
Ability to quickly react to changing events
Ability to travel
Knowledge of triathlon, running, cycling and other athletic events helpful
Demonstrated passion for health and fitness
Physical / Mental Requirements and Working Conditions
Work is performed in an office setting, with some travel required. This position is required to regularly:
Sit, walk and stand
Talk and hear
Use hands to finger, handle or feel
Reach with hands or arms
Read, write, type and comprehend text
View objects up close and at a distance
Lift up to 50 pounds
Effectively communicate and interact with others
Use reasoning and solve problems through deduction
